INSURANCE WORK
QUALITY ACCIDENT REPAIRS
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03 768 6752 (0800 086 752)
QUALITY AUTOMOTIVE REPAIRS IN GREYMOUTH
Choose your own repairer
We are fortunate that these days most insurance companies offer ‘Choice of Repairer’ to their customers. This means, that if you are happy with the quality of the repairs that have been carried out on your vehicle, you can request that your vehicle returns to that repairer in the event of any other accidents. It works both ways. For the repairer, it is a word of mouth recommendation if you exercise this right and for the customer, it ensures that your vehicle is given quality repairs each time and looked after by someone who knows your vehicle. If you are a new customer and have heard about our good reputation, this enables you to request Graeme Mac Panelbeating Ltd.
Some insurance companies will try to send your vehicle to a company that they have an agreement with. In some instances, this may not be the best option for you or your vehicle. Even with the Choice of Repairer option, some insurance companies may still try to steer you towards their choice of repairer, not yours, but remember – it is your right to choose. So, stipulate Graeme Mac Panelbeating Ltd!
If you find a good repairer and are happy with your repairs and service, reward them by requesting that they repair your vehicle again and you will know your vehicle is in safe hands. You pay the premium, so exercise your right.
How do I make a claim?
Lodging a claim is easy – simply telephone your insurer and provide them with the following information:
Your name and address, licence number and contact telephone numbers.
The registration, make, year and model of your vehicle.
Details of who was driving the vehicle or responsible for it at the time of the accident.
Details of any other person or vehicle involved, including name, address, contact phone numbers, their licence number, their insurer and their vehicle’s make, model and registration.
A brief description of the accident and damage to your vehicle.
An incident report number from the police (if they were involved).
Details of any witnesses including names, addresses and contact phone numbers (if any).
Remember to stipulate Graeme Mac Panelbeating as your repairer.
The repair process
Graeme Mac Panelbeating Ltd takes the complexities out of having your vehicle repaired by adhering to a streamlined set of processes. The following outlines the entire process:
1. Lodge claim with your insurer – this process can be quite varied and is dependent on your chosen insurance company.
2. Obtain a quote – give us a call to arrange an appointment when it is convenient for you - Ph: (03) 768 6752. We will then email the quote and photos to your insurer once we have obtained a Claim Number.
3. We then receive an ‘Repair Authority’ from your insurer.
4. Vehicle is booked in for repairs. If you have not already booked your car in for repairs, Graeme Mac Panelbeating will telephone you to make arrangements, once we have received the authority to repair from your insurer. You will be advised of how long we will need your vehicle to complete the repairs. Regardless of the size of the job, all efforts are made to return your vehicle back to you as soon as possible. Please be aware that the initial visual inspection is not sufficient to determine the full extent of the damage. Once the vehicle is disassembled, we can ascertain if further repairs or parts are required. If this is the case, we may need your vehicle for longer than originally stated and the costs associated with repairing your vehicle will also increase.
5. Graeme Mac Panelbeating orders the parts.
6. Drop your vehicle off at Graeme Mac Panelbeating for repairs.
You collect your vehicle
All excesses and private work must be paid in full at the time of collection. Payment can be made via Internet Banking, or cash.. Proof of payment may be required before vehicle release.
Potential delays
Graeme Mac Panelbeating’s promise to you is to return your vehicle to you in its pre-accident condition in the quickest possible turnaround time. Although we will do everything we can to achieve this goal, it is important that you are aware of the potential delays that may hinder us.
Prior to commencing work on any vehicle or repairing additional damage, we must receive the appropriate authority from your insurance company. Repairs to your vehicle may be put on hold until the insurance assessor has given us permission to go ahead. There is a difference between your claim being approved by your insurance company and repairs being approved by the insurance assessor.
Occasionally, unexpected additional damage is identified once repairs have commenced. In turn, this may increase the time your vehicle is required in our workshop.
Some vehicle parts are manufactured overseas. Depending on the supplier, it may take anywhere between one day to a few weeks for the part to be transported to us. In this case, we may have to stop work on your vehicle until the required part has arrived.
Please note that these delays do not happen often; however, if an incident occurs which will delay us getting your vehicle back to you, we will call you as soon as we are aware of the delay.